The Cost of Assumptions

How assumptions block productivity.

I arrived at the New York Sport Club on Irving Place at 7:35 am today. The gym typically opens at 7 am on Sundays, but the receptionist hadn’t yet arrived. This is not the first time this has happened, at this branch or the other I use.

An older woman who I see each week at this gym, who always gets incensed when the receptionist isn’t there to open the gym on…